The video has recorded footage from the production app in use - so you can see what the app is genuinely like.
We built this demo in-house, we’ve been told we should let people know we do this stuff too!
Build in the specialness factor that is The Co-operative Bank, by putting the customer first.
Personalising with the customer’s own images become a core part of the digital brand experience.
The great thing about a native app is the ability to securely link a device to a customer profile. Lots of banks are now allowing customers to view balances and transactions before they login to a full bank session. The problem with this approach is it disconnects the experience for the customer, and requires you to build the same functionality twice.
For The Co-operative Bank, we decided to offer a single mobile banking view where you optionally see limited account info and services with the app in a “locked” state. Once you tap to view more, the four digit PIN is triggered and you are logged into a full session.
The Co-operative Bank’s gorgeous mobile calculators for loans and saving products are designed to be fun and interactive - as well as practical.
Growing their customer base is a key focus for The Co-operative Bank. New customers can sign up for the bank in minutes using the app, with no need to visit a branch. Full compliance requirements such as identity verification are built into the process.